Sand & Sol Swim will gladly accept any regularly priced, unwashed, unworn, and unused swimsuits or cover ups for an exchange. Customers wishing to exchange merchandise purchased online at sandandsolswim.com must first contact Sand & Sol within seven (7) days of receiving the merchandise for an exchange authorization number. The merchandise must be accompanied by original sales receipt, a completed exchange form, sanitary stickers (applicable to all bottoms and one pieces) and original hang tags must still be attached. Please refer to our Exchange Process for further details. Credits for future seasons cannot be made. Sand & Sol will under no circumstances issue store credit. Unfortunately, Sand & Sol does not offer refunds and our policy is an Exchange Only policy. All exchanges are subject to a $7 exchange fee and shipping charges.
Acceptable reasons for an exchange without the added exchange fee, include the following:
- Received merchandise in wrong style, color, fabric, or size
- Manufacturer’s defect
ALL ITEMS DISCOUNTED, PURCHASED ON SALE OR USING A PROMOTION CODE ARE FINAL SALE AND CANNOT BE EXCHANGED.
Customers wishing to exchange merchandise purchased online at sandandsolswim.com must first e-mail Sand & Sol at firstname.lastname@example.org within seven (7) days of receiving the merchandise for an exchange authorization number. You must then print and complete the Exchange Form and enclose it with your exchange. The merchandise must then be postmarked within seven (7) days of receiving an exchange authorization number. Please include the original sales receipt, a complete exchange form and clearly write your exchange authorization number on the outside of your package. Please be sure to package the suit securely with labels intact. The merchandise must be in unwashed, unworn, unused condition with sanitary stickers for all bottoms and one pieces, and original hang tags must still be attached. Sand & Sol reserves the right to refuse the package and/or return the items back to the sender should the merchandise not abide by this policy.
NOTE: We strongly recommend you obtain delivery confirmation or some other appropriate method of tracking your exchange. We are not responsible for lost or misdirected exchanges if you do not have proof of shipping and tracking.